Acceptable Use Policy
What our pages and other services must not be used for, and what happens when we receive a report.
1. Who this applies to
This policy applies to every customer and to anyone using a page or service we provide, and to any domain we hold for our own business. It forms part of our Terms & Conditions.
2. Prohibited activities
You must not use our services for, or in connection with, any of the following.
Fraud & deception
- Fraud of any kind
- Phishing or credential harvesting
- Scam or fake shop websites
- Identity theft or impersonation
Technical abuse
- Distributing malware or ransomware
- Hacking or unauthorised access
- Malicious software or scripts
- System abuse, scanning or denial of service
Illegal content
- Criminal activity of any kind
- Content that is illegal in the UK
- Content that exploits or endangers children
- Sale of prohibited or controlled goods
Rights infringement
- Copyright infringement
- Trademark abuse or passing off
- Misuse of another business's name or brand
Messaging abuse
- Spam or unsolicited bulk messaging
- Harvesting contact details
- Misleading sender information
Harm to people
- Harassment or stalking
- Threats or incitement to violence
- Hate speech
- Using a page or service to target someone
3. What counts as abuse
Abuse means use of a page or service that breaches this policy or applicable law. It covers content hosted on a service we provide, and the use of any domain we hold for our own business.
4. How reports are handled
- Reports come to contact@flvr.uk or the abuse report form and are logged with the date and time received.
- We acknowledge the report — see the target in our Customer Service Standards.
- We assess the report and, where needed, ask the reporter for more information.
5. Investigation
We review the evidence, check our records, and normally contact the customer responsible to give them an opportunity to respond or put things right. Where the issue is serious or ongoing, we may act before contacting them.
6. Suspension
We may suspend a page or service where we reasonably believe this policy has been breached, or where we're required to do so. Suspension may be temporary while we investigate.
7. Termination
Serious or repeated breaches may result in the service being terminated. We may decline to work with a customer again. Charges already paid are not normally refunded in these circumstances.
8. Co-operation with law enforcement
Where we are legally required to do so, we co-operate with the police, other law enforcement agencies and the applicable registry, and we may disclose information in response to a valid request. We handle personal information as set out in our Privacy Policy.
9. If you disagree with a decision
If we suspend or remove a service and you believe we've got it wrong, contact us and we'll review it. You can also use our Complaints Procedure.
Need to report something?
Abuse contact: contact@flvr.uk