Customer support
Pick the route that matches what you need and you'll reach the right place first time. Everything comes to the same person — the routes just help us prioritise.
Your FLVR page
A change to your services, prices, hours, photo or links — or a new QR code to print.
Something not working
A button that doesn't open, a link pointing at the wrong place, or a page that won't load.
Account support
Your contact details, who is authorised to make changes, or transferring a service to someone else.
Billing
Invoices, payment methods, renewal charges and refund questions.
Complaints
If something has gone wrong and you're not happy with how it was handled.
Report abuse
Phishing, fraud, malware, spam or another misuse of a domain or service.
When you'll hear back
Our published response targets for enquiries, technical support, complaints and abuse reports are in our Customer Service Standards.
What to include
Your FLVR link, what you expected to happen, and what actually happened. Screenshots always help.
Out of hours
Messages sent outside Monday to Friday, 9am – 6pm are picked up on the next working day.