Terms & Conditions
These are our General Services Terms. They cover every service we provide.
1. Introduction
These terms set out the basis on which FLVR ("we", "us", "our"), provides services to you. By asking us to carry out work, or by paying an invoice, you accept these terms.
Please read them alongside our Privacy Policy and Acceptable Use Policy. If anything is unclear, ask us before we start.
2. Definitions
- Services — the digital business card, bio page, maintenance or support work we agree to provide.
- Order — your written instruction (including by email) accepting a quote or asking us to proceed.
- Registry — the organisation responsible for a domain extension, for example the registry for .uk domains.
- Charges — the prices we have confirmed to you in writing for the Services.
3. About the business
FLVR is a trading name of Hanetset Asrat, a sole trader in the United Kingdom. It is not a limited company, and this contract is with Hanetset Asrat personally.
- Business name: FLVR
- Owner: Hanetset Asrat
- Business structure: Sole trader
- Address for service: Flat 13, Pathway Lodge, 91 London Road, Mitcham, CR4 2GH, United Kingdom
- Email: contact@flvr.uk
- Hours: Monday to Friday, 9am – 6pm
4. Eligibility
Our services are for businesses, sole traders and organisations. You must be 18 or over and able to enter into a contract. Where you order on behalf of a business, you confirm you're authorised to do so.
5. Services
We'll describe what's included, what it costs and roughly how long it will take before we start. Anything not described is not included. Additional work is quoted separately and only carried out once you've agreed to it.
6. Customer accounts
Where we set up logins for you, keep them secure and don't share them. Tell us straight away if you think an account has been compromised. We may ask you to confirm your identity before making changes to a page.
7. Customer responsibilities
- Give us accurate information, and keep your contact details up to date.
- Provide content, photos and approvals reasonably promptly so work isn't delayed.
- Make sure you have the right to use any text, images or logos you send us.
- Comply with our Acceptable Use Policy.
8. Page services
Pages are built to the agreed scope and tested on current mainstream browsers and phones. A reasonable number of revisions is included as described in the quote. Hosting, if arranged through us, is provided using third-party providers on their terms.
9. Domains
We are not a domain registrar. We do not sell, register, renew or manage domain names on behalf of customers. See UK domain information.
If you want your page on its own domain, you register that domain yourself with a registrar of your choosing, in your own name, and we point it at your page. You hold it directly and can move it at any time without involving us.
Where we have arranged a domain as part of a project, it is transferred into your name when the work is complete, along with the page. From that point it is yours: you choose the registrar and hosting provider, you are the registrant, and renewing it is your responsibility.
Domains are subject to the applicable registry's rules and policies, which take precedence over anything agreed between us. We cannot guarantee that a particular name is available, or that a registry will accept a registration or transfer.
10. Payments
Invoices are payable within 14 days of the invoice date. Payments are handled by third-party payment providers; we don't store your card details.
11. Pricing
Prices are confirmed in writing before you commit.
12. Refunds
Refunds reflect work already carried out. Nothing here affects your statutory rights.
13. Cancellation
You can cancel ongoing services such as maintenance by giving 30 days' notice in writing. We'll invoice for work completed up to the cancellation date and help you move your page elsewhere.
14. Suspension
We may suspend a service where charges are overdue, where use breaches our Acceptable Use Policy, or where we're required to act under a valid legal request. We'll normally tell you first, unless we're prevented from doing so.
15. Termination
Either of us may end the agreement by written notice if the other seriously breaches these terms and doesn't put it right within a reasonable period. On termination we'll provide the files and access needed to move your page.
16. Acceptable use
You must not use our services for anything unlawful or abusive. Our Acceptable Use Policy forms part of these terms and explains what's prohibited and how reports are handled.
17. Intellectual property
Once you've paid in full, you own the design and content we produce specifically for you. Third-party components, themes, fonts and stock images remain with their owners and are used under their licences.
18. Customer content
You keep ownership of the text, images and other content you give us, and you give us permission to use it to provide the services. You confirm it doesn't infringe anyone else's rights.
19. Third-party services
Some things depend on other providers — hosting, email, booking systems, payment processors, social platforms and registries. Their terms apply to their part of the service and we're not responsible for their acts or omissions.
20. Availability
We aim for your page and services to be available as much as possible, but we don't guarantee uninterrupted service. Any availability commitment is only what we have stated to you in writing.
21. Maintenance
Planned maintenance may occasionally require short periods of downtime. We'll give reasonable notice where we can, and keep it outside busy times where possible.
22. Liability
We don't exclude liability for death or personal injury caused by negligence, fraud, or anything else that can't be excluded by law. Otherwise our total liability is limited to the charges you've paid us for the service concerned in the 12 months before the claim, and we're not liable for loss of profit, business or data.
23. Indemnity
You agree to cover our reasonable losses arising from your content, your use of a service in breach of these terms, or a claim that your content infringes someone's rights.
24. Privacy
We handle personal information as described in our Privacy Policy. Where a domain is arranged as part of your project, the registrant details you give us are provided to the registry as it requires.
25. Complaints
If you're unhappy with something, please tell us. Our Complaints Procedure explains the steps, and our Customer Service Standards set out our response targets.
26. Domain disputes
Disputes about who is entitled to a domain are dealt with under the applicable registry's dispute policy or by a court, not by us. See Domain Disputes for general information.
27. Changes to terms
We may update these terms — for example if our services change. The current version is always on this page with its version number and date. Material changes affecting ongoing services will be notified to you.
28. Governing law and contact
These terms are governed by the law of England and Wales and the courts there have jurisdiction.
Questions about these terms: FLVR, Flat 13, Pathway Lodge, 91 London Road, Mitcham, CR4 2GH — contact@flvr.uk.